Communication Studio

Communication Studio, AKA “Studio”, is OneReach’s core product offering. Regardless of your level of technical prowess, Studio makes the creation of custom interactive communication “bots” quick and easy with a visual design interface – all without the need to write code. With Studio, you can take your customer communications to the next level while engaging the creative talent of your entire organization.

Cross-functional

Studio is designed for use by cross-functional teams, and it provides a common framework where all members of a team can work on a single solution. Designers can quickly make UX modifications, content managers can implement their own changes to messaging, and developers can access and create their own code within the platform, enabling them to create more complex features through reusable custom components.

Omnichannel

OneReach is an omnichannel platform, which means that you can integrate with virtually any third-party service of your choosing. If a third party makes its services or data accessible via API, you can connect it to OneReach! However, we have already created prebuilt integrations for many of the more common channels, so you can still create a complete solution without doing any custom work.

We are always expanding our list of prebuilt integrations, but here are a few examples:

  • SMS
  • Phone/Voice
  • Email
  • Rich Web Chat
  • HTTP
  • Authorize.net
  • Facebook
  • Slack
  • Moment.js

Rapid iteration

The tools available in the Studio allow for rapid iteration on your solution and all its individual components. Changes can be pushed to production as soon as they are made, components can be easily duplicated in full or in part, and previous versions can be accessed. Using the powerful OneReach reporting capabilities, you can analyze the success of your solution and make adjustments in realtime.

Flexible

To reiterate, OneReach is an omnichannel platform. When it comes to creating solutions here, the world is your oyster. You can keep it simple, just using our prebuilt components, or you can create your own complex integrations, using OneReach like an orchestration layer for all the far-reaching areas of your solution. If all you need is the ability to communicate with your customers over SMS…you can do it with OneReach! If you want to automate your support processes and train an AI to understand your customers’ needs over Facebook Messenger…you can do it with OneReach! We also offer professional services, making our team of experienced bot builders available to help you design and implement the perfect solution.

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